Melissa Pappas is the Vice President of Client Management Services at SRX. She oversees implementation of the SRX solution for new clients and works with the SRX operations team to ensure that day-to-day client services are seamlessly delivered. Melissa has worked in the skilled nursing and long-term care (LTC) industry for 17 years, both supporting and delivering services. Prior to joining SRX she was the VP of Operations for a telemedicine company that provided after-hours physician coverage. Melissa also has over 10 years of experience in regional oversight of business development and sales in the LTC industry. She holds an MBA from Metropolitan College of New York and a BS in Therapeutic Recreation from Slippery Rock University of Pennsylvania.